Our clients include many of the largest local and international companies, as well as medium and smaller enterprises.

Sample client comments extracted from completed project evaluation forms:

“Exploration phase was very thorough. Communication on progress throughout was great and the final product exceeded expectations. “

McMillan Shakespeare Group

“TMIC adapted to changes to survey, audience and timing due to Covid-19 without question, and made it so easy with their unquestioning and unconditional flexibility.”


“The communication throughout the process was outstanding, and the project was delivered on time in full. We also appreciated the effort that TMIC went to in meeting with the team to go through the results and help give context and clarity around the results.”


“The regular updates on the progress of the survey was timely and informative.  The quality of the PowerPoints, web reports, and Market Intelligence’s live conference call with our branch managers surpassed my expectations. Proved to be a valuable exercise in understanding how our businesses are perceived in a competitive marketplace, identified our unique strengths, and showed clearly where we needed to improve.”


“Really professional and flexible. Middys is a particular type of business and you were able to accommodate.”

Middendorp Group

“Energy and effort to understand the business and our activities.”


“All interaction was good and our needs were accommodated. The reports are good and gave us the opportunity to compare year on year results. The COO particularly liked the new Segmenter tool that gave us the ability to interrogate the data even further than last year. Overall a great service thank you.”

VIX Technology

“Angela provides insights that only someone who has been doing this for 30+ years can provide.  I learnt so much just listening to her.  A wealth of knowledge.  Priceless!”


“Excellent to work with.  Their responsiveness and professionalism streamlined the project tremendously, even as our needs shifted over the course of the project.  It was refreshing to work with someone who so fully embraced what it means to be customer-centric.”

United States Study Centre – University of Sydney

“Easy to deal with, prompt in their responses and very helpful with great knowledge of our business.”


“The Market Intelligence Co. have provided a professional and personable approach to understanding our needs and requirements and have been quick to respond to our requests.  They have provided us with further food for thought about how we can make the data really work for us.  A pleasure to do business with.”


“Great job done on very short notice.  I was very impressed by how quickly you got going, we reached agreement, etc.  Communication was always highly responsive and results oriented.  Best moment though was when you got honest with me and told me what you really thought of our Customer Focus – the hard truth behind the fancy PowerPoint slides is what I really appreciated!”



“Love working with such lovely and smart people. Love the passion for the work and the quality of output.”

CSR Cemintel

“Great service as always, thanks.”



“Fantastic quality and insights. More than what we expected in terms of deliverables. First class communications.”

JF Hilllebrand NZ


“As usual it has been a pleasure working with the team at TMIC. Great communication, responsiveness and deliverables.”



“Very responsive with good management of the project. Ended up delivering before stated dates which was great.”




“Excellent work and communication by the team.”



“A quality piece of work, as always.”


“The Market Intelligence Co. were absolutely wonderful to work with. They had an indepth knowledge of our industry, understood the objectives of our project and most importantly, met our target dates precisely. I will most definitely be using The Market Intelligence Co. for our future market research requirements.”

Davco | ParexGroup Pty Limited

“The team at The Market Intelligence Co. are effective, insightful and intuitive. Their depth of knowledge and awareness in the specification/building products space brings a whole other level of information that enhances the value of the findings delivered. Objectives are always exceeded.”

Gerard Lighting
Transport for NSW

“The project ran smoothly and all deliverables were met within agreed timeframes. The communication was excellent and I was kept up to date throughout the entire process. Would definitely recommend The Market Intelligence Co. for future projects.”

Transport for NSW

“A great team who have fantastic knowledge of our business and the industry in which it operates. They are responsive, informative and remarkably helpful across the whole process.  They are easy to deal with and flexible with regards project scope amendments and ad hoc requests. The document, Segmenter® and presentation were well received by the business.  A pleasure to work with, thank you.”

efm Logists Services Group

“The data provides insight into exactly where to improve the overall performance of the business and the resulting customer service outcomes for our customers. Again, The Market Intelligence Co. have delivered with excellent quality and insight and continue to add value to our business.”


“Communication from Angela at the presentation – direct, no bullshit, no hype – tells it as it is, be it good, bad, indifferent. That is so very much appreciated. That’s where the true value comes in because she then converts that into what you need to do to improve your customer relationships. Which is, frankly, more valuable than the quantitative measures published.”


“Thank you to everyone involved, you made it an easy process. The communication process was easy, everyone responded in a timely manner and assistance was offered whenever it was required. Willingness to meet with the Board was a good way to finish up the project.”


“Amazing work conducted at short notice on a detailed brief. Thank you!”


“The Market Intelligence Co. have done a great job on this project, as with previous assignments.  Insights were good.”


“Great team.”


“No complaints at all. The project went perfectly.”


“Very happy with the process and outputs.”


“Very well managed process and strong management support for making a successful outcome. Flexibility was a key feature in facilitating the assignment.”



On Deck

“The Mystery shopping information has proved to be extremely valuable as we enter the market in Australia.”

Pacific National

“A job well done, with sound relationships being created across the business enabling real value adding insights into survey results.”

Pacific National

“Very professional survey and analysis. Dedicated and experienced staff with a passion to understand our business.”

Patrick Terminals

“All outcomes achieved as promised, great result given short timeframe given for results. Very diligent project management. Thank you!”

Fair Dinkum Sheds
New Zealand Steel

“Great to work with. Brilliant presentation. Great understanding of our industry.”

New Zealand Steel

“Angela is a professional and experienced market research practitioner who is also a pleasure to deal with and I would recommend her services to any organisation looking to learn more about its customers.”


“Excellent outcome as usual.”

Metso Minerals

“We were very happy with the way the project was run and executed. TMIC’s knowledge of the market segment we were targeting for research plus their reputation was key factor in selecting them for our research project. The final report was very comprehensive and informative.”

Focalise Consulting

“Excellent work and service. We are very happy to continue our working relationship.”

HPM Legrand

“The reporting and data is easy to use and have been very useful for our business. Overall a solid performance without any hiccups. I would be happy to recommend The Market Intelligence Co.”


“If only every Vendor I deal with could be like TMIC!! You are now my benchmark for all vendor relationships. I never knew how good it could be. Well done to the TMIC team – you rock!”


“Great work from all at TMIC, have enjoyed the insight, learnings and interactions and provides us with some good base level results to continue to strive for improvement on.”

Patrick Autocare

“Very responsive, easy to deal with and strong understanding of research metrics and methodology. Very satisfied that we achieve our objective.”

McMillian Shakespeare Group

“Once again TMIC delivered on its promise and were delightful to deal with at all stages of the project. I particularly appreciate the insights provided to the Board at the conclusion.”


“The team at TMIC are fantastic to work with. The methodology and personnel are credible and we can have faith in the results so that we can then trust that we are developing strategies and taking actions in the right direction that will improve customer satisfaction and loyalty.”


“The nature of the project necessitated a high degree of flexibility from the supplier – which TMIC was able to provide. The process and outcomes were well regarded by all stakeholders.”

Cement Australia

“Great experience and valuable insights. The relationship hopefully can grow into a strong one that allows both sides to benefit moving into the future. The presentation demonstrated a profound market knowledge for both service & logistics and also factors for improvement in our business.”


“Great to work with, always willing to assist, communicates very well to both management and frontline staff.”


“I was very impressed by the overall professionalism of TMIC. Objectives were well understood and followed through. I particularly appreciated the initiative shown when problems/issues arose to keep us on track. The team took ownership of the project and proactively managed the whole process to a timely and successful conclusion. Comments from U.S. visitors were: ‘… best market research done on the Integrated Packaging Tool anywhere in the world.”


“Forbo were very pleased with the professional and efficient way in which TMIC handled the project and were impressed with their flexible attitude which enabled us to work to project milestones, garnering important findings at key points whilst the project was still ongoing. This ensured that we could work in parallel with TMIC in developing timely marketing strategies and plans.”


“We were pleased with the responsiveness and professionalism of TMIC and their representatives as this reflected well on our business also.”


“TMIC were effective in meeting an extremely tight timeframe on a large project. They were not only able to meet the timeframe with time to spare, the presentation of results demonstrated a professional and pleasing insight into our business.”


“Reactivity and professionalism of staff were really appreciated. Specific qualitative research skills together with outstanding knowledge of our business contributed to the overall success of this project.”


“We value the honest feedback your company provides to BlueScope Steel, the way you challenge us to improve, and appreciate you personally going beyond the call of duty whenever needed. We also realise that you have put in extra effort and work relative to the envisaged scope.”


“The project has been highly successful and TMIC has been knowledgeable and professional throughout, adding material value to our improvement activities. Most importantly, our needs have changed quite frequently over the course of the multi-year project and TMIC has, without exception, been very flexible and fast in responding out our changing needs.”

Sydney Water

“It was a pleasure working with such a professional company. The staff are extremely knowledgeable and deliver excellent results, with open communication throughout the entire process. Overall the survey process was stress free and I could feel confident that the survey was being managed professionally and would deliver what was needed, and meet timelines. Totally happy thank you.”

Sydney Water

“Finding out what is important to our existing and potential customers, and how we are performing in those critical areas is a valuable asset.

Collaborating with TMIC allowed us to benefit from their experience and technology as we minimised the disruption and made it easy for customers to provide feedback, and maximised the outcomes of our Customers Satisfaction Survey, and Secret Shopper campaigns.

Not only did TMIC work with us to compile and execute the survey, but also provided individual results and in depth analysis at product group , branch , regional and industry level, allowing us to customise our offer and services to even better meet the unique needs of differing customer segments.

Utilising the “TMIC Segmenter Tool” our team was able to “deep dive” into individual question responses and verbatim comments comparing performance and improvement over time and across like customers.

The investment in receiving feedback from a large cross section of our customers plays an important role in determining allocation of resources and strategies, and has proven to be valuable business tool for us.”

Wesfarmers Industrial and Safety