Our clients include many of the largest local and international companies, as well as medium and smaller enterprises.

Sample client comments extracted from completed project evaluation forms:


“Clear communication and exceptional service at every point of the project. It was a challenging project and the determination from the team to deliver on this for our business was exceptional. We appreciated the team working harder to deliver an output that allows us to build out our strategy and direction further. “

CSR Interior Systems

“True to your brand, TMIC’s customer service was wonderful – prompt, meticulous and insightful.”

LOGOS Property Management Pty Ltd

“The team are always so quick, efficient and helpful. With the suggestion from TMIC to add in a one-off question to our NPS survey we ended up getting some really valuable information.”

NobleOak Life Limited

“There is something special about the TMIC process. They really care about our results, they share in the excitement of positive results and point out the areas of improvement but they have a way of instilling a vision on the areas of improvement. The way Angela presents and captivates an audience is unique. The difference is the TMIC people, they are real and their values are underpinned by respect for people. TMIC does not just turn up and run a survey, they form a partnership with you and educate you on how to be better in the service area.”

Newcastle Coal Infrastructure Group

“Persistent in getting answers and moving the project forward.”

Aspen Medical


“TMIC communicate well, act with Integrity and go the extra mile. They get great outcomes, even when it is hard. They go beyond the spec to deliver additional value.”

CSR Interior Systems

“The total NPS project was expertly managed, from enquiries and solutions provided to presenting the final outcomes. Pre-survey meetings with the senior leadership team and account managers increased survey participation and the flow of client feedback. The overall results report was highly extensive, detailed, and well-documented; the suggested next steps have been incorporated by Modis and are now included as actions in our FY23 GTM plans. The final outcomes session(s) that Angela presented were outstanding and included crucial information that our teams will take into consideration moving forward. We highly advise working with The Market Intelligence Co. and Thank you for all your incredible efforts. Modis Team.”


“Responsive to requests/questions, detailed analysis and poignant insights that are actionable for improvement.”

John Holland Group

“Overall support, guidance and attention to detail. “


“Knowledgeable team who are always accommodating of tight timelines. “

McMillan Shakespeare Group

“It was all about the tailored response and service that TMIC and Angela provided to NCIG. This was our first survey and we knew very little about the process and what to expect. Angela continued to take her time and walked us through the process and always stopped to answer our questions. I really felt like NCIG and TMIC were in it together. Angela really wanted to know our business and customers. The other thing is the TMIC passion, Angela was honestly proud of our result and the way she presented the results really appealed to NCIG’s people.”

Newcastle Coal Infrastructure Group

“Active, clear, and constant communication in every step of the project. The project came out in a timely manner. Attention to detail. Exceptional customer service. Exceptional report. Experts.”

Wellington Drive Technologies

“TMIC went above and beyond in cutting the results data and providing it in user friendly formats for our team to integrate into internal reporting. Flexible in accommodating our requests (often last minute) throughout the process.”

Charter Hall


“Communication was exceptional throughout the entire process.  I loved every moment of this journey.”

CSR Interior Systems

“Engaged very well with staff to help them on our journey and with customers to gain their feedback. Overall a superior result!”

Motion Asia Pacific

“Timeliness, persistence, regular updates, very proactive, great reporting presentation. Great customer service.”


“Quality of representation to us, professional, speed at completing interviews – i.e. you completed the work when we wanted it done even though we delayed you. TMIC are flexible – contract terms, completion dates and the cost was very fair – in fact you have a strong value proposition based on the deliverable. The insights and the detail of summation back to us was very good. I trust you with our clients.”

Salmon Earthmoving Services | Hastings Deering

“Communication and updates along the project. Designed and executed a statistically relevant survey.”

Stoddart Group

“TMIC delivered everything on time and budget despite the tight turn around times. You were always accessible and ready to help with queries.”

Reece Group

“Easy to deal with, prompt communication, attention to detail.”


“Excellent communication, met all target dates and a clear well written report.”

REPLIKA Manufacturing NZ Ltd

“Flexible in adjusting to our business priorities. Quick responses to queries. Understand us as your client and provide the right solutions to our needs.”


“Provided a simple, easy to use survey for our members to complete, with an equally simple and easy website to access the results on. Prompt responses to all enquires.”


“Exploration phase was very thorough. Communication on progress throughout was great and the final product exceeded expectations. “

McMillan Shakespeare Group

“Communication. Prompt sharing of information and the ability to keep to the schedule as planned.”

LINX Cargo Care

“Responsiveness, customer service, patience with our changing requirements. As always the reporting is extremely professional and detailed, providing great insights for our wider team.”

Charter Hall

“The communication throughout the process was outstanding, and the project was delivered on time in full. We also appreciated the effort that TMIC went to in meeting with the team to go through the results and help give context and clarity around the results.”


“The regular updates on the progress of the survey was timely and informative.  The quality of the PowerPoints, web reports, and Market Intelligence’s live conference call with our branch managers surpassed my expectations. Proved to be a valuable exercise in understanding how our businesses are perceived in a competitive marketplace, identified our unique strengths, and showed clearly where we needed to improve.”


“Really professional and flexible. Middys is a particular type of business and you were able to accommodate.”

Middendorp Group

“TMIC adapted to changes to survey, audience and timing due to Covid-19 without question, and made it so easy with their unquestioning and unconditional flexibility.”


“Energy and effort to understand the business and our activities.”


“All interaction was good and our needs were accommodated. The reports are good and gave us the opportunity to compare year on year results. The COO particularly liked the new Segmenter tool that gave us the ability to interrogate the data even further than last year. Overall a great service thank you.”

VIX Technology

“Angela provides insights that only someone who has been doing this for 30+ years can provide.  I learnt so much just listening to her.  A wealth of knowledge.  Priceless!”


“Excellent to work with.  Their responsiveness and professionalism streamlined the project tremendously, even as our needs shifted over the course of the project.  It was refreshing to work with someone who so fully embraced what it means to be customer-centric.”

United States Study Centre – University of Sydney

“Easy to deal with, prompt in their responses and very helpful with great knowledge of our business.”


“The Market Intelligence Co. have provided a professional and personable approach to understanding our needs and requirements and have been quick to respond to our requests.  They have provided us with further food for thought about how we can make the data really work for us.  A pleasure to do business with.”


“Great job done on very short notice.  I was very impressed by how quickly you got going, we reached agreement, etc.  Communication was always highly responsive and results oriented.  Best moment though was when you got honest with me and told me what you really thought of our Customer Focus – the hard truth behind the fancy PowerPoint slides is what I really appreciated!”



“Love working with such lovely and smart people. Love the passion for the work and the quality of output.”

CSR Cemintel

“Great service as always, thanks.”



“Fantastic quality and insights. More than what we expected in terms of deliverables. First class communications.”

JF Hilllebrand NZ


“As usual it has been a pleasure working with the team at TMIC. Great communication, responsiveness and deliverables.”



“Very responsive with good management of the project. Ended up delivering before stated dates which was great.”




“Excellent work and communication by the team.”



“A quality piece of work, as always.”


“The Market Intelligence Co. were absolutely wonderful to work with. They had an indepth knowledge of our industry, understood the objectives of our project and most importantly, met our target dates precisely. I will most definitely be using The Market Intelligence Co. for our future market research requirements.”

Davco | ParexGroup Pty Limited

“The team at The Market Intelligence Co. are effective, insightful and intuitive. Their depth of knowledge and awareness in the specification/building products space brings a whole other level of information that enhances the value of the findings delivered. Objectives are always exceeded.”

Gerard Lighting
Transport for NSW

“The project ran smoothly and all deliverables were met within agreed timeframes. The communication was excellent and I was kept up to date throughout the entire process. Would definitely recommend The Market Intelligence Co. for future projects.”

Transport for NSW

“A great team who have fantastic knowledge of our business and the industry in which it operates. They are responsive, informative and remarkably helpful across the whole process.  They are easy to deal with and flexible with regards project scope amendments and ad hoc requests. The document, Segmenter® and presentation were well received by the business.  A pleasure to work with, thank you.”

efm Logists Services Group

“The data provides insight into exactly where to improve the overall performance of the business and the resulting customer service outcomes for our customers. Again, The Market Intelligence Co. have delivered with excellent quality and insight and continue to add value to our business.”


“Communication from Angela at the presentation – direct, no bullshit, no hype – tells it as it is, be it good, bad, indifferent. That is so very much appreciated. That’s where the true value comes in because she then converts that into what you need to do to improve your customer relationships. Which is, frankly, more valuable than the quantitative measures published.”


“Thank you to everyone involved, you made it an easy process. The communication process was easy, everyone responded in a timely manner and assistance was offered whenever it was required. Willingness to meet with the Board was a good way to finish up the project.”


“Amazing work conducted at short notice on a detailed brief. Thank you!”


“Great team.”


“Very well managed process and strong management support for making a successful outcome. Flexibility was a key feature in facilitating the assignment.”


On Deck

“The Mystery shopping information has proved to be extremely valuable as we enter the market in Australia.”

Pacific National

“A job well done, with sound relationships being created across the business enabling real value adding insights into survey results.”

Pacific National

“Very professional survey and analysis. Dedicated and experienced staff with a passion to understand our business.”

Patrick Terminals

“All outcomes achieved as promised, great result given short timeframe given for results. Very diligent project management. Thank you!”

Fair Dinkum Sheds
New Zealand Steel

“Great to work with. Brilliant presentation. Great understanding of our industry.”

New Zealand Steel

“Angela is a professional and experienced market research practitioner who is also a pleasure to deal with and I would recommend her services to any organisation looking to learn more about its customers.”


“Excellent outcome as usual.”

Metso Minerals

“We were very happy with the way the project was run and executed. TMIC’s knowledge of the market segment we were targeting for research plus their reputation was key factor in selecting them for our research project. The final report was very comprehensive and informative.”

Focalise Consulting

“Excellent work and service. We are very happy to continue our working relationship.”

HPM Legrand

“The reporting and data is easy to use and have been very useful for our business. Overall a solid performance without any hiccups. I would be happy to recommend The Market Intelligence Co.”


“Great work from all at TMIC, have enjoyed the insight, learnings and interactions and provides us with some good base level results to continue to strive for improvement on.”

Patrick Autocare

“Very responsive, easy to deal with and strong understanding of research metrics and methodology. Very satisfied that we achieve our objective.”

McMillian Shakespeare Group

“Once again TMIC delivered on its promise and were delightful to deal with at all stages of the project. I particularly appreciate the insights provided to the Board at the conclusion.”


“The team at TMIC are fantastic to work with. The methodology and personnel are credible and we can have faith in the results so that we can then trust that we are developing strategies and taking actions in the right direction that will improve customer satisfaction and loyalty.”


“The nature of the project necessitated a high degree of flexibility from the supplier – which TMIC was able to provide. The process and outcomes were well regarded by all stakeholders.”

Cement Australia

“I was very impressed by the overall professionalism of TMIC. Objectives were well understood and followed through. I particularly appreciated the initiative shown when problems/issues arose to keep us on track. The team took ownership of the project and proactively managed the whole process to a timely and successful conclusion. Comments from U.S. visitors were: ‘… best market research done on the Integrated Packaging Tool anywhere in the world.”


“Forbo were very pleased with the professional and efficient way in which TMIC handled the project and were impressed with their flexible attitude which enabled us to work to project milestones, garnering important findings at key points whilst the project was still ongoing. This ensured that we could work in parallel with TMIC in developing timely marketing strategies and plans.”


“We were pleased with the responsiveness and professionalism of TMIC and their representatives as this reflected well on our business also.”


“TMIC were effective in meeting an extremely tight timeframe on a large project. They were not only able to meet the timeframe with time to spare, the presentation of results demonstrated a professional and pleasing insight into our business.”


“Reactivity and professionalism of staff were really appreciated. Specific qualitative research skills together with outstanding knowledge of our business contributed to the overall success of this project.”


“We value the honest feedback your company provides to BlueScope Steel, the way you challenge us to improve, and appreciate you personally going beyond the call of duty whenever needed. We also realise that you have put in extra effort and work relative to the envisaged scope.”


“The project has been highly successful and TMIC has been knowledgeable and professional throughout, adding material value to our improvement activities. Most importantly, our needs have changed quite frequently over the course of the multi-year project and TMIC has, without exception, been very flexible and fast in responding out our changing needs.”

Sydney Water

“It was a pleasure working with such a professional company. The staff are extremely knowledgeable and deliver excellent results, with open communication throughout the entire process. Overall the survey process was stress free and I could feel confident that the survey was being managed professionally and would deliver what was needed, and meet timelines. Totally happy thank you.”

Sydney Water

“Finding out what is important to our existing and potential customers, and how we are performing in those critical areas is a valuable asset.

Collaborating with TMIC allowed us to benefit from their experience and technology as we minimised the disruption and made it easy for customers to provide feedback, and maximised the outcomes of our Customers Satisfaction Survey, and Secret Shopper campaigns.

Not only did TMIC work with us to compile and execute the survey, but also provided individual results and in depth analysis at product group , branch , regional and industry level, allowing us to customise our offer and services to even better meet the unique needs of differing customer segments.

Utilising the “TMIC Segmenter Tool” our team was able to “deep dive” into individual question responses and verbatim comments comparing performance and improvement over time and across like customers.

The investment in receiving feedback from a large cross section of our customers plays an important role in determining allocation of resources and strategies, and has proven to be valuable business tool for us.”

Wesfarmers Industrial and Safety