Mystery shopping is an effective operations, sales and marketing measure.
Our mystery shopper/user experience (UX) program helps you gain insights into exactly the type of service your customers/users are receiving.
At The Market Intelligence Co. our mystery shoppers cover:
We have expertise in all types of mystery/customer experience research methods, including onsite, telephone, face to face, email, website response, customer journey touchpoints, and letter.
We will work with you to create a program tailored to your specific requirements, whether it’s about service measurement, compliance, monitoring contractor performance, benchmarking against competitors, etc.