The Market Intelligence Co. has conducted Ajilon’s (and Adecco’s) Customer Engagement Survey over the past 5 years. With each year Ajilon (and Adecco) have seen double digit improvements to their NPS® and significant improvements to their Customer Engagement Index.
Ajilon is now at Best Practice level for customer loyalty and engagement in the B2B services/ICT sector in Australia.
Their high levels of customer service/focus combined with high-quality resources (personnel) and their solid performance have been the top 3 areas driving this level of customer advocacy.
It is evident for The Market Intelligence Co. that Ajilon (and Adecco) was determined to improve its customer experience, this has been driven and strongly supported by its management, embraced by its staff, so it is now embedded and used throughout the Ajilon (and Adecco) organisation.