TMIC recently completed a large “customer” satisfaction project for the I-MED Network, Australia’s largest private diagnostic imaging network. This involved over a thousand interviews with doctors (Specialists and GPs) and almost 3,000 interviews with patients, across 30 of the I-MED Network clinics nationally.
At an overall level the I-MED clinics surveyed are performing extremely well on all key quantitative indicators for both referrers and patients. Notably I-MED received very high overall levels of satisfaction and “Best Practice” level Net Promoter Scores.
Congratulations to the I-MED Network.