Employee
Research (EX)
We listen
Listening to employees is just as important as listening to customers. Each employee contributes to the chain of success, impacting your organisation’s reputation and positioning, productivity and growth, innovativeness, and financial performance.
Employee engagement
Engaged employees drive success by boosting customer loyalty, reducing errors, and enhancing profitability. More than just satisfaction, employee engagement means a commitment to your organisation’s vision and values, resulting in employees who go the extra mile.
Our holistic engagement model incorporates satisfaction, pride, advocacy, and commitment. It is tailored to your specific needs and has flexible survey lengths.
Employee NPS® (eNPS®)
eNPS® measures employee advocacy using “Likelihood to Recommend” questions, offering insights into employee loyalty and engagement. We ensure confidentiality and provide actionable insights to boost employee advocacy.
Internal Customer / Stakeholder Research
Internal customer research measures the satisfaction/loyalty/engagement of internal customer departments and other internal stakeholders. This ensures that all key departments/areas within your organisation are meeting the needs/requirements of the departments they’re servicing and supporting so an optimal outcome can be delivered to customers (and suppliers).
Why Choose Us?
With over 30 years of experience, The Market Intelligence Co. has a proven track record in bespoke employee research, including employee satisfaction, advocacy, loyalty and NPS®.
We look at the linkages between customer and employee research.
We offer dynamic, interactive, and live e-reporting tools, such as live dashboards and our slice-and-dice Segmenter® e-reporting tool.