Client Testimonials

“Communication and passion!!”

“Responsiveness, understanding our business needs, and ability to be flexible with dates as our needs kept changing. The weekly updates kept us fully informed throughout the project. Thank you. A happy customer here!”

“Always available to listen and engage and support.”

“True to your brand, TMIC’s customer service was wonderful – prompt, meticulous and insightful.”

“Persistent in getting answers and moving the project forward.”

“Responsive to requests/questions, detailed analysis and poignant insights that are actionable for improvement.”

“Active, clear, and constant communication in every step of the project. The project came out on time. Attention to detail. Exceptional customer service. Exceptional report. Experts.”

“Timeliness, persistence, regular updates, very proactive, great reporting presentation. Great customer service.”

“TMIC delivered everything on time and budget despite the tight turnaround times. You were always accessible and ready to help with queries.”

“Easy to deal with, prompt communication, attention to detail.”

“Provided a simple, easy-to-use survey for our members to complete, with an equally simple and easy website on which to access the results. Prompt responses to all enquiries.”

“The regular updates on the survey’s progress were timely and informative. The quality of the PowerPoints, web reports, and Market Intelligence’s live conference call with our branch managers surpassed my expectations. It proved to be a valuable exercise in understanding how our businesses are perceived in a competitive marketplace, identifying our unique strengths, and these updates clearly showed where we needed to improve.”

“All interactions were great, and our needs were accommodated. The reports are good and allow us to compare year-on-year results. The COO particularly liked the new Segmenter tool, which allowed us to further interrogate the data than last year. Overall, a great service, thank you.”

“Easy to deal with, prompt in their responses and very helpful with great knowledge of our business.”

“The Market Intelligence Co. has provided a professional and personable approach to understanding our needs and requirements and has quickly responded to our requests. They have provided us with further food for thought about how to make the data work for us. A pleasure to do business with.”

“Fantastic quality and insights. More than what we expected in terms of deliverables. First class communications.”

“The Market Intelligence Co. was absolutely wonderful to work with. They had an in-depth knowledge of our industry, understood the objectives of our project, and, most importantly, met our target dates precisely. I will definitely use The Market Intelligence Co. for our future market research requirements.”

“A great team with fantastic knowledge of our business and the industry in which it operates. They are responsive, informative and invaluable across the whole process. They are easy to deal with and flexible about project scope amendments and ad hoc requests. The document, Segmenter® and presentation was received well by the business. A pleasure to work with, thank you.”

“Thank you to everyone involved; you made it easy. Communication was easy; everyone responded promptly, and assistance was offered whenever required. The willingness to meet with the Board was a good way to finish the project.”

“The Mystery shopping information has proved to be extremely valuable as we enter the market in Australia.”

“All outcomes achieved as promised, and great results given the short timeframe given for results. Very diligent project management. Thank you!”

“Excellent outcome as usual.”

“TMIC delivered on its promise and was delightful to deal with at all project stages. I particularly appreciate the insights provided to the Board at the conclusion.”

“I was very impressed by the overall professionalism of TMIC. Objectives were well understood and followed through. I particularly appreciated the initiative shown when problems/issues arose to keep us on track. The team took ownership of the project and proactively managed the whole process to a timely and successful conclusion. Comments from U.S. visitors were: ‘… best market research done on the Integrated Packaging Tool anywhere in the world.”

“We value the honest feedback your company provides to BlueScope Steel and the way you challenge us to improve, and we appreciate you going beyond the call of duty whenever needed. We also realise you have put in extra effort and work relative to the envisaged scope.”

“Very timely given the constrained timeframes and persevering given the lack of participation from our list.

Responsive to requests/questions, detailed analysis and poignant insights that are actionable for improvement.”

“Consistency and making it a simple process with great communication along the way.

Responsiveness and communication are always outstanding. Arne is accommodating and flexible in his approach. Arne and Angela are willing to suggest improvements to the questionnaire and reporting of results to ensure the survey provides actionable insights for our property teams.”

“Clear communication and exceptional service at every point of the project. It was a challenging project, and the team’s determination on this for our business was phenomenal. We appreciated the team working harder to deliver an output that allowed us to further build strategy and direction for Interior Systems.”

“The team is always so quick, efficient, and helpful. With the suggestion from TMIC to add a question to our NPS survey at the end, we got really valuable information.”

“TMIC communicate well, act with Integrity and go the extra mile. They get great outcomes, even when it is hard. They go beyond the spec to deliver additional value.”

“Overall support, guidance and attention to detail.”

“TMIC went above and beyond in cutting the results data and providing it in user-friendly formats for our team to integrate into internal reporting. Flexible in accommodating our requests (often last minute) throughout the process.”

“Quality of representation to us, professional, speed at completing interviews – i.e. you completed the work when we wanted it done even though we delayed you. TMIC are flexible – contract terms, completion dates, and the cost was very fair – you have a strong value proposition based on the deliverable. The insights and the detail of the summation back to us were excellent. I trust you with our clients.”

“Excellent communication met all target dates and a clear, well-written report.”

“Communication. Prompt information sharing and the ability to keep to the schedule as planned.”

“Really professional and flexible. Middys is a particular type of business, and you were able to accommodate it.”

“Angela provides insights that only someone doing this for 30+ years can provide. I learnt so much just listening to her. A wealth of knowledge. Priceless!”

“Great job done on very short notice. I was very impressed by how quickly you got going after we reached an agreement. Communication was always highly responsive and results-oriented. The best moment, though, was when you got honest with me and told me what you thought of our Customer Focus – the hard truth behind the fancy PowerPoint slides is what I really appreciated!”

“As usual, it has been a pleasure working with the team at TMIC. Great communication, responsiveness and deliverables.”

“The Market Intelligence Co. team is effective, insightful and intuitive. Their depth of knowledge and awareness in the specification/building products space brings a whole other level of information that enhances the value of the findings delivered. Objectives are always exceeded.”

“The data provides insight into exactly where to improve the overall performance of the business and the resulting customer service outcomes for our customers. Again, The Market Intelligence Co. has delivered with excellent quality and insight and continues to add value to our business.”

“Amazing work conducted at short notice on a detailed brief. Thank you!”

“A job well done, with sound relationships being created across the business enabling real value-adding insights into survey results.”

“Great to work with. Brilliant presentation. Great understanding of our industry.”

“We were delighted with how the project was run and executed. TMIC’s knowledge of the market segment we were targeting for research, plus their reputation, was a key factor in selecting them for our research project. The final report was very comprehensive and informative.”

“The team at TMIC are fantastic to work with. The methodology and personnel are credible, and we can have faith in the results so that we can trust that we are developing strategies and taking actions in the right direction that will improve customer satisfaction and loyalty.”

“We were pleased with the responsiveness and professionalism of TMIC and their representatives, as this also reflected well on our business.”

“The project has been highly successful, and TMIC has been knowledgeable and professional throughout, adding material value to our improvement activities. Most importantly, our needs have changed frequently over the course of the multi-year project, and TMIC has, without exception, been very flexible and fast in responding to our changing needs.”

“Finding out what is essential to our existing and potential customers and how we perform in those critical areas is a valuable asset.

Collaborating with TMIC allowed us to benefit from their experience and technology. We minimised the disruption, made it easy for customers to provide feedback, and maximised the outcomes of our Customer Satisfaction Survey and Secret Shopper campaigns.

TMIC worked with us to compile and execute the survey and provided individual results and in-depth analysis at the product group, branch, regional, and industry levels. This allowed us to customise our offerings and services to better meet the unique needs of differing customer segments.

Utilising the “TMIC Segmenter Tool,” our team was able to “deep-dive” into individual question responses and verbatim comments, comparing performance and improvement over time and across similar customers.

The investment in receiving feedback from a large cross-section of our customers plays a vital role in determining the allocation of resources and strategies. It has proven to be a valuable business tool for us.”