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# The Market Intelligence Co

Empowering Your Business with Market Insight

## Sitemaps

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## Posts

- [Celebrating Milestones and New Beginnings at The Market Intelligence Co.](https://market-intelligence.com.au/celebrating-milestones-market-intelligence-co/) - We recently gathered at The Market Intelligence Co. to celebrate Angela's housewarming and birthday, along with Arne's 10-year anniversary. It was a wonderful day of food, friends, and celebrating our team's achievements and milestones.
- [Celebrating 10 Years of Dedication: Congratulations, Arne!](https://market-intelligence.com.au/arne-10-year-anniversary/) - Celebrating Arne's 10-year journey with The Market Intelligence Co.! From his analytical brilliance to his unwavering dedication, Arne has been a cornerstone of our team. Discover how his expertise and warmth have left a lasting impact on colleagues and clients alike.
- [Dinner and a Show!](https://market-intelligence.com.au/dinner-and-a-show/) - After months of anticipation, the team finally enjoyed a night of food and fun, combining dinner with a show! We kicked off the evening inside the Fullerton Hotel, rendezvousing at The Place with its stunning view of the General Post Office heritage building. While sipping on well-deserved cocktails, we eagerly awaited dinner. The three-course meal
- [TMIC’s Sweet Celebration of Robyn’s Milestone Birthday](https://market-intelligence.com.au/robyn-milestone-birthday/) - On Tuesday, TMIC celebrated a milestone birthday of the one and only Robyn, our field supervising, bracelet-making, Queen of lollies. Determined to celebrate our favourite “sweet” lady, Mel set out to create the perfect high tea experience. She travelled near and far to bring together all of Robyn’s favourites. We stuffed ourselves silly with all
- [A Sunny Sunday Surprise: Celebrating Angela’s Milestone Birthday](https://market-intelligence.com.au/celebrating-angelas-milestone-birthday/) - It’s tradition in our close-knit team to celebrate our milestones and achievements, and this time we were honouring Angela. It’s not often we can keep a secret from our illustrious leader, but we caught her totally by surprise when we recently celebrated her milestone birthday. The planning was clandestine, the venue, a pontoon restaurant on
- [Hats, Food and Horses!](https://market-intelligence.com.au/hats-food-and-horses/) - It was that time of year again, for the race that stops a nation. In TMIC tradition, we took the opportunity to don hats, a crown, fascinators, caps, and even a pair of antlers, as we partook in our international smorgasbord Melbourne Cup lunch. Everyone in the team contributed to the spread with some amazing
- [Field Research … in a Field](https://market-intelligence.com.au/field-research-in-a-field/) - Two of the TMIC team recently travelled 65km out of the Sydney CBD to conduct some field research… in a field! Visiting the southwest of Sydney, it was easy to get lost in the beauty of the great green pastures littered with cows that stretch between the many estate developments popping up around the region.
- [Roll Up! Roll Up! TMIC’s Outing to "The Marvellous Elephant Man The Musical"](https://market-intelligence.com.au/tmic-the-marvellous-elephant-man/) - Tuesday nights usually pass by uneventfully; however, this past Tuesday was different. The buzz had been in the air for weeks, and finally, the night arrived where our team came together for our social outing to see "The Marvellous Elephant Man the Musical". Part of the Sydney Fringe Festival, The Marvellous Elephant Man The Musical
- [Celebrating Mel's 25th Year with TMIC](https://market-intelligence.com.au/mmd-25th-anniversary/) - Valued and integral member of the team Melissa Daniels (our very own Office Manager) has celebrated a milestone anniversary with TMIC. Mel has officially been with the company for a quarter century! To mark the occasion, we gathered to enjoy an afternoon tea – complete with a delicious, fruit-topped cake. We thank her
- [Working Smarter, Not Harder  - TMIC’s Strategy Session 2023 + Activities](https://market-intelligence.com.au/strategy-session-2023/) - How can we future-proof The Market Intelligence Co.? What are the biggest challenges we’ve faced in the past few years, and what challenges are coming around the corner? How can we be working smarter, not harder? These are the questions that we asked ourselves at our 2023 strategy event. Topics covered included: the risks and
- [Angela and Maria Visit the NCIG Site](https://market-intelligence.com.au/tmic-visit-ncig-2023/) - Newcastle Coal Infrastructure Group (NCIG) invited us to a site tour of its world class terminal. We were privileged to see first hand this most impressive, modern, highly automated and efficient terminal in action. But it wasn't just the terminal and its facilities that made our day memorable, it was all the employees we met
- [The Market Intelligence Co. Finishes 2022 With +92 NPS®](https://market-intelligence.com.au/tmic-end-of-year-signoff/) - Season’s Greetings! TMIC would like to thank our team, including our interviewers, suppliers and our employees for a wonderful year and on achieving a Net Promoter Score® of +92! We would also like to thank our awesome clients who make our work so worthwhile and rewarding! Merry Christmas/Happy Holidays and all the best for a
- [2022 Christmas Celebrations at The Market Intelligence Co.](https://market-intelligence.com.au/2022-tmic-christmas/) - Lunch and Kris Kringle We started with lunch and our traditional (Danish style) Kris Kringle. Everyone enjoyed a delicious lunch and sweet treats, then we cleared the table to battle over our collective pile of presents. Tensions were high as we reached the end of the first present-grabbing round; some of us had scored more
- [TMIC Makes Pizza at Spazio Marana](https://market-intelligence.com.au/tmic-makes-pizza-at-spazio-marana/) - We recently had the opportunity to have a masterclass in pizza making at Spazio Marana for our latest TMIC team building event. Not only did we get top tips of the trade from a renowned pizza chef, but we had the opportunity to cook our individual creations in one of Marana Forni’s revolutionary rotary ovens.
- [In Loving Memory of Maria Roufas](https://market-intelligence.com.au/in-loving-memory-of-mr/) - The Market Intelligence Co. has experienced an unexpected loss. On the 18th of August, our Field and Coding Supervisor Maria Roufas passed away. This comes as a great shock to our company; none of us were prepared to lose a beloved coworker, friend, and family member. Maria had worked with TMIC for over 25
- [MD Angela Orsaris Featured on Leader Talk Podcast](https://market-intelligence.com.au/ao-leader-talk-podcast/) - Brainiact’s Leader Talk is a podcast where hosts Pierlite ANZ CEO Gustav Arianto or Sandhurst Director & CEO Mimmo Lubrano along with Elite Words Founder & Managing Director Natalie Dawson meet with leaders from across Australia and around the world. Their goal: “to give back to SMEs across Australia.” Angela was delighted to be the
- [TMIC Christmas Lunch 2021](https://market-intelligence.com.au/tmic-christmas-lunch/) - In the midst of COVID scares and lockdowns, TMIC managed to (safely!) get together for our annual Christmas lunch. After a bumpy year globally and a busy year of work, we treated ourselves to a feast at the Harbourfront Seafood Restaurant at the Rocks. Some of our team were unable to join us on the
- [Erika Ortu Celebrates 15 Years with TMIC](https://market-intelligence.com.au/erikas-15th-anniversary/) - At TMIC we are a family of professionals, most of us have been with the company for over 10 years (some well over 20 years). This level of loyalty is uncommon in this day and age but this is one of the things that makes us special, different to many other market intelligence and research
- [Why Does Setting Goals Matter?](https://market-intelligence.com.au/why-does-setting-goals-matter/) - We often hear about the importance of setting goals. What we rarely hear about is the reason why this is important in the first place. After all, why don’t we simply reward people for completing tasks? When the rest of the company is already following higher-level business objectives, why do we even bother with goals
- [TMIC Celebrates Our Coming of Age](https://market-intelligence.com.au/tmic-celebrates-our-coming-of-age/) - That’s right! TMIC has been providing market intelligence solutions for 21 years now. The team gathered at a local brewery/eatery to celebrate the occasion: Also a cause for celebration is Arne Tjonndal’s latest news; he’s now a year older and officially a Senior Consultant. A well deserved promotion! Arne has been in the
- [Christmas in February](https://market-intelligence.com.au/christmas_in_february/) - Our Christmas get together at the end of 2020 was cancelled due to COVID restrictions, but today we celebrated our “better late than never” Kris Kringle get-together at Maria’s house. It was great having the Sydney team together again and sharing some laughs. We’re looking forward to the fit-out being complete on our new office
- [TMIC’s Last BBQ in our Botany Office](https://market-intelligence.com.au/last_botany_bbq/) - After being located in Botany for the last 21 years, we have taken up our tongs and cooked our last TMIC BBQ feast! We have seen many happy years in these premises where we have been able to service our clients and see TMIC grow and prosper. The next chapter awaits for TMIC, including a
- [Welcome to the Team, Robyn](https://market-intelligence.com.au/welcome-robyn/) - We are excited to welcome Robyn Antonietti, our newest Field & Coding team member. Robyn has been an Operations Manager in the field of mystery shopping for the past 19 years. Robyn brings a wealth of knowledge of the industry and has been instrumental in moving the mystery shopping field into the online data capture
- [Industry first virtual national conference a success!](https://market-intelligence.com.au/first-virtual-national-conference-2020/) - History was made in August when the Market Research Society held its first Annual Virtual Conference under the theme of Facing 2030. This was the first time the conference was conducted ‘virtually’ achieving a record attendance number. Senior TMIC researchers were able to login and hear presentations from a mix of local and overseas speakers
- [COVID-19 Update](https://market-intelligence.com.au/covid-19-update/) - The COVID-19 (novel coronavirus) is having an immense impact on the lives of all Australians and will continue to do so. Here at The Market Intelligence Co., we’re taking all measures possible to ensure that we can continue to deliver a high quality of service to our clients in these tough times. As we do
- [TMIC Welcomes New Team Member](https://market-intelligence.com.au/welcome-michelle/) - We are excited to welcome Michelle Chan, our newest team member. Michelle has recently completed a Master of Economics degree from the University of Sydney where she specialized in Economics and Econometrics. She also has a Bachelor of Economics degree from Macquarie University that had a strong focus in Economics, Statistics and Finance. Beyond her
- [TMIC's 2019 Highlights](https://market-intelligence.com.au/2019_highlights/) - Happy new year! 2019 was a wonderful year for us at The Market Intelligence Co. Some end of year highlights include: Our Head of Field and Coding, Maria Orsaris, celebrating 25 years with the company. Congratulations Maria; TMIC wouldn't be the same without you. The end of our two month-long Wellbeing Challenge, where we all
- [TMIC Welcomes Two New Team Members](https://market-intelligence.com.au/welcome-new-team-members/) - We’ve been very busy here at TMIC, and would love to introduce you to our newest 2 team members: Angela Fernandez – Field & Coding Operations Angela studied in the fields of Education and HR and has 15 years of experience in the Research Industry. She has had roles in interviewing and project field
- [TriPowerment](https://market-intelligence.com.au/tripowerment/) - We had the privilege of hosting behaviour change expert Alison Earl recently at an all staff training seminar. Alison spoke about how we can all achieve positive empowerment through personal transformation. Supported by the latest research in positive psychology and behavioural economics, we were introduced to the concept of Tripowerment and coached in how to
- [It's a Girl!](https://market-intelligence.com.au/its-a-girl-2/) - A huge congratulations to Arne and his partner who recently welcomed the newest member of their lovely family, a beautiful baby daughter, Abigail! We hope big brother Bailey settles into his new role comfortably!
- [Happy Birthday to TMIC!](https://market-intelligence.com.au/happy-birthday-tmic/) - TMIC recently turned 19! Well done Angela and the TMIC team, what an adventure it has been! Here’s to another 19 years and beyond. Of course, we couldn’t let an occasion like this go by without a celebration. Thank you to Angela and Mel for the beautiful lunch.
- [Congratulations Erika!](https://market-intelligence.com.au/congratulations-erika/) - We sat down for a quick chat with one of our fabulous team members, Erika, who recently became an Australian Citizen. We are so happy for Erika, who has been looking forward to this moment for quite some time. Hi Erika, thanks for joining us for our Q&A segment! Firstly, let me start by
- [Happy Holidays from TMIC!](https://market-intelligence.com.au/happy-holidays-from-tmic/) - We would like to wish our clients, field team members, suppliers and their families a wonderful and safe festive period! Thank you for your support throughout 2018 and we look forward to working with you all again next year.
- [TMIC Christmas Party, Kris Kringle and Bowling Tournament](https://market-intelligence.com.au/tmic-christmas-2018-copy/) - This year, the TMIC Christmas Party was a much busier event than in previous years as all festivities were combined into one fun filled afternoon! We began with our Kris Kringle present swapping party then moved on to our annual bowling tournament before heading off to dinner at the gorgeous Stanton & Co. restaurant. We
- [Angela attends ESOMAR 2018 in Berlin](https://market-intelligence.com.au/angela-attends-esomar-2018-berlin/) - This year, Berlin was host to ESOMAR Congress 2018 and Angela had the opportunity to travel over to attend the exciting event. For those who may not know, ESOMAR is a membership organisation representing the interests of the data, research and insights profession at an international level. Angela has provided some observations below. “Congress 2018 for
- [Melbourne Cup Luncheon](https://market-intelligence.com.au/melbourne-cup-luncheon/) - The race that stops a nation delivered the goods this year! What a great excuse to dress up and adorn some fancy hats and fascinators whilst eating to our hearts’ content. Another year, another ridiculously delicious smörgåsbord of scrumptious meals and tasty treats. The TMIC team certainly know how to put on a spread, with
- [TMIC Participates in DHS Procurement Program Trade Fair](https://market-intelligence.com.au/tmic-participates-dhs-procurement-trade-fair/) - The Market Intelligence Co. has been a member of the Department of Human Services preferred market research panel for over 5 years now and welcomed the opportunity of participating in a recent Trade Fair organised by DHS in Canberra on Wednesday 13 June 2018. The Trade Fair was attended by DHS and participating agency staff
- [Look who Visited our Offices ...](https://market-intelligence.com.au/look-who-visited-our-offices/) - "Here at The Market Intelligence Co. we are lucky enough to be surrounded by nature with the Lakes that give the business park its name and all the trees and greenery, which makes coming to work every morning like walking into our very own slice of National Park. The local pond is home to various
- [The Hunt Is On!](https://market-intelligence.com.au/the-hunt-is-on/) - For those of you that have not had the pleasure to visit our offices at the Lakes Business Park at Botany, allow me to set the scene. At first sight you are pleasantly greeted by the grand, leafy trees that align our office windows, so close that you can see more than the weather when
- [Wishing our client Ajilon (and Adecco) all the best for their submission for "RCSA - Customer Excellence Award"](https://market-intelligence.com.au/ajilon-submission-for-rcsa-customer-excellence-award/) - The Market Intelligence Co. has conducted Ajilon's (and Adecco's) Customer Engagement Survey over the past 5 years. With each year Ajilon (and Adecco) have seen double digit improvements to their NPS® and significant improvements to their Customer Engagement Index. Ajilon is now at Best Practice level for customer loyalty and engagement in the B2B services/ICT sector
- [Happy New Year!](https://market-intelligence.com.au/happy-new-year/) - We would like to wish everyone a very Happy New Year! We hope you all had a relaxing break over the festive period. After a very busy end to 2017 the TMIC team enjoyed a lovely Christmas dinner at Black Bar & Grill, Star Casino. As you can see from the photographs the food was
- [Happy Holidays From The TMIC Team!](https://market-intelligence.com.au/happy-holidays/) - We would like to wish all our clients, field team members, suppliers and their families a safe and happy festive season. Thank you for all of your support throughout 2017. We look forward to another busy year ahead!
- [Mansi's Baby Girl Has Arrived!](https://market-intelligence.com.au/mansis-baby-girl-has-arrived/) - We are delighted to announce that Mansi and her husband Deepak welcomed a beautiful baby girl on 22nd November. Both Mansi and their gorgeous new addition, Deemaa, are doing well at home. Their first born child, Ashkan, is beyond excited to have a new little sister to look after. Congratulations to the happy family of
- [Melbourne Cup Festivities](https://market-intelligence.com.au/melbourne-cup-festivities/) - This year’s Melbourne Cup Luncheon certainly did not fail to deliver. Adorned in fancy hats and fascinators, we each brought in a plate to share as we watched the race in anticipation. Yet again we filled our rumbling bellies with morish munchies and tasty treats. Savoury dishes included oriental salad, zucchini fritters, pastities, stuffed tomatoes
- [Mansi's Baby Shower](https://market-intelligence.com.au/mansi-baby-shower/) - With Mansi and her husband expecting their second child (a girl) in a matter of weeks, we gathered in the boardroom to celebrate the imminent arrival of the new addition. The table was filled with the most stunning sweets and delectable delights! From Mel’s wonderful watermelon pram, colourful cake pops and mouth-watering meringues to Patty’s beautiful
- [Yum! It's Yum Cha Time!](https://market-intelligence.com.au/mansi-baby-shower-copy/) - The TMIC team recently came together to enjoy a delicious Yum Cha meal, an exciting annual event in the TMIC calendar. As usual, the first ten minutes after the dishes came out consisted of many a silent pause, with too much food and too little time, only the sound of our munching was to be
- [TMIC 8 Week Walking Challenge](https://market-intelligence.com.au/8-week-walking-challenge/) - This September TMIC decided to create our own internal walking challenge to remind everyone to keep regularly active and health conscious. We are now into week 4 of this fun fitness challenge and with little over half of the time still left to go the healthy competitiveness between teams has once again come alive! Broken
- [TMIC Bowling Night](https://market-intelligence.com.au/bowling-night/) - The gloves were off for this year’s infamous TMIC Bowling Night with 3 teams going head to head competing for the annual champion bowling pin trophy. This year’s team leaders were Maria O who led “The OCDs”, Mel who headed up the “Hot MAMA” team and Mary’s clan calling themselves “Mary and the Boys”. As
- [The Market Intelligence Co. Article in Business Review Australia](https://market-intelligence.com.au/tmic-business-review-australia/) - Angela recently spoke with Business Review Australia ... “ Every company needs data to grow, improve and provide better service - but if it isn't quality information, then it's not really providing any great value. While advances in technology have enabled businesses to survey or interact with their customer market like never before, it takes
- [The Market Intelligence Co. Launches its Latest Release of Segmenter® Reporting E-Tool](https://market-intelligence.com.au/latest-release-segmenter/) - The Market Intelligence Co. is proud to announce the launch of its new and improved Segmenter® Reporting E-tool/Dashboard. Improvements include brand new features, a user-friendly interface along with an updated, contemporary design. Our Segmenter® Reporting E-tool continues to provide our clients with cutting edge slice and dice capabilities to enable managers to pull out metrics
- [Sarah Returns from Maternity Leave & Mansi to Welcome Baby Number Two!](https://market-intelligence.com.au/its-a-girl/) - Sarah has recently returned to The Market Intelligence Co. after the safe arrival of her daughter, Eve. Sarah and her partner are overjoyed with the new addition to their little family and Ceola is beyond excited to have a little sister to share all her tea parties with! Sarah is looking forward to getting back
- [The Market Intelligence Co. Expands its New Zealand Operation](https://market-intelligence.com.au/tmic-expands-new-zealand-operation/) - The Market Intelligence Co. has now opened an office in Auckland to better service our New Zealand clients and also our Australian clients with New Zealand operations. The Market Intelligence Co. NZ will primarily focus on industrial and business to business market research and intelligence – offering the full suite of qualitative & quantitative primary
- [The Market Intelligence Co. Opens a New Office in New Zealand](https://market-intelligence.com.au/tmic-opens-new-zealand-office/) - Angela is always open to new opportunities and recently set her sights across the Tasman Sea to strengthen The Market Intelligence Co.’s presence in New Zealand with the establishment of a permanent office in Auckland. This will enhance TMIC’s service offering to our NZ clients as well as our Australian clients with operations in NZ.
- [Kerry Moss Signing off from The Market Intelligence Co.](https://market-intelligence.com.au/kerry-moss-signing-off/) - After nearly three years with The Market Intelligence Co., I will be leaving to return to my previous career in child and family counselling. I have had the privilege to be TMIC’s blogger for the time that I have been here. Writing is something I love and I have enjoyed keeping you in the loop
- [The Customer Comes First - The Market Intelligence Co. (TMIC) Features in APAC Insider Magazine](https://market-intelligence.com.au/the-customers-comes-first-tmic-features-in-apac-insider-magazine/) - APAC Insider recently interviewed Angela for the March 2017 edition of their publication (pp 24-25). In the article, Angela talks about the market research industry in the APAC region and about The Market Intelligence Co.'s strong customer satisfaction values. "What makes us different is that our clients truly come first. We recognise that we are partners with our clients
- [The Market Intelligence Co. Celebrated 17 Years!](https://market-intelligence.com.au/tmic-celebrated-17-years/) - A huge and well deserved congratulations to Angela and the team for reaching their 17th year in business as The Market Intelligence Co. We all enjoyed a fantastic BBQ lunch of delicious meats, salads and more! The celebration was not only for TMIC’s 17th birthday but also for the company’s expansion into the New Zealand
- [TMIC Kris Kringle and Christmas Party - A Real Treat!](https://market-intelligence.com.au/tmic-kris-kringle-and-christmas-party/) - After an incredibly busy year, TMIC staff downed tools initially to join in a lively game of Kris Kringle with a twist. Each person bought 3 gifts and people who were skilled at rolling a 1 or a 6 on a dice ended up with a neat little pile of gifts until someone else rolled
- [The Market Intelligence Co. (TMIC) Features in Business First Magazine](https://market-intelligence.com.au/tmic-features-in-business-first-magazine/) - Business First Magazine interviewed Angela for the October/November 2016 edition of their publication (pp 72-74). Highlighting the importance of providing our clients with quality information, the article explores the innovation and uniqueness of TMIC’s approach to market research, specifically business to business and industrial market intelligence. The article explores Angela’s motivation to create and lead
- [Maria Roufas’ Milestone Birthday](https://market-intelligence.com.au/maria-roufas-milestone-birthday/) - One of TMIC’s long term staff members celebrates a milestone birthday and the rest of us enjoy sharing in the festivities with some decorations, lunch and special treats. Maria reported feeling totally spoilt and had a fantastic day. Happy birthday Maria!
- [Sarah and Peter Welcome Another Beautiful Baby Girl](https://market-intelligence.com.au/sarah-and-peter-welcome-another-beautiful-baby-girl/) - Sarah and Peter were surprised but delighted to share that baby number 2 was a little girl. Eve Clodagh Crowley arrived at 10:50am weighing 3.275 kg. Mum and baby Eve are doing well.
- [TMIC Melbourne Cup Day 2016](https://market-intelligence.com.au/tmic-melbourne-cup-day-2016/) - The race that stops the nation also stopped TMIC for our annual Melbourne Cup International luncheon. So what’s so special about a TMIC Melbourne Cup lunch? Everyone brings a main course or a dessert from their own culture. As a diverse group of people, we all enjoyed so much delicious food from Greek, Chinese, South
- [Arne and Jeremay Welcome Baby Boy – Bailey Mateo Tjonndal](https://market-intelligence.com.au/arne-and-jeremay-welcome-baby-boy/) - The Market Intelligence Co. are excited to announce the arrival of Arne and Jeremay’s sweet baby boy, Bailey. Maria O was particularly thrilled to hear that Baby Tjonndal arrived on her birthday. We think you will all agree that baby Bailey is very cute!
- [Sarah's Baby Shower](https://market-intelligence.com.au/sarahs-baby-shower/) - With baby number 2 on its way for Sarah and Peter, TMIC gathered for a baby shower afternoon tea. We tried our hand at blind Pictionary, drawing a cute little baby whilst holding a card on our heads… well some looked something like a baby. We also played pass the dummy in teams and guess
- [TMIC Gets Walking for Steptember 2016](https://market-intelligence.com.au/tmic-gets-walking-for-steptember-2016/) - Steptember is an annual event that inspires people to attempt to walk 10,000 steps every day of September whilst raising funds to assist those living with cerebral palsy. TMIC were well represented in Steptember 2015 and this year we again had 3 teams of 4 participate in this great event. Our teams were called The
- [Arne's Baby Shower](https://market-intelligence.com.au/arnes-baby-shower/) - With Arne and his wife, Jeremay expecting their first child in October, we had a lunch and some baby shower fun to celebrate the occasion. There was a frenzy of activity as we worked in teams to create the best and most ‘functional’ nappy out of toilet paper for 3 of our office boys. We
- [Wesley and Angela Attend the AMSRS Conference](https://market-intelligence.com.au/wesley-and-angela-attend-the-amsrs-conference/) - Wesley and Angela attended the AMSRS Conference in Melbourne. The conference was seen as a good networking and learning opportunity and the 1970s themed party in the evening was a hit for both Wes and Angela. They especially enjoyed the live performance by Marcia Hines.
- [TMIC’s New, Wholistic Employee Engagement Model](https://market-intelligence.com.au/tmic-new-wholistic-employee-engagement-model/) - Employee engagement is more than employee satisfaction, it’s about employees who share and are committed to living and delivering on an organisation’s vision and core values. Engaged employees care about their organisation and work to contribute towards its success – they go that little bit further, do that little bit more. We have developed a
- [Annual TMIC Bowling Tournament 2016](https://market-intelligence.com.au/annual-tmic-bowling-tournament-2016/) - As is the tradition, TMIC headed to Manhattan Bowl at Mascot to test their bowling skills and see if a year makes a difference. And what a difference it made! Terri O’Loan was our champion bowler this year with a score of 249! We are not sure who was more shocked at this incredible score
- [TMIC's Mansi Bhasin Celebrates Good News Times Two](https://market-intelligence.com.au/mansi-celebrates-good-news-times-two/) - On 28 June 2016 TMIC enjoyed a morning tea in the boardroom to celebrate Mansi’s five year anniversary with TMIC. Mansi reminisced about her interview and early days at TMIC as we all enjoyed blueberry scones, cheese and crackers and other lovely treats. Less than one month later we were excited to hear the news
- [TMIC’s Kerry Moss Speaks at NSW Parliament House on Behalf of The Cancer Council](https://market-intelligence.com.au/kerry-speaks-at-parliament-house/) - Kerry was invited to speak on behalf of The Cancer Council at NSW Parliament House for their Australia’s Biggest Morning Tea event on Wednesday, 11 May 2016. After losing her daughter, Stephanie to brain cancer in 2014, Kerry is passionate about speaking up for issues that confront cancer patients and their families. She shared her
- [Erika Celebrates 10 Years with TMIC](https://market-intelligence.com.au/erika-celebrates-10-years-with-tmic/) - Erika has spent a decade at TMIC! It is quite an achievement to work for the same employer for 10 years but to remain enthusiastic and dedicated after all that time is even more admirable and Erika joins the ranks of other TMIC staff who have also worked 10+ years on Angela’s team. Erika and
- [Celebrating Sixteen Years Since Angela Took TMIC Out on Its Own](https://market-intelligence.com.au/tmic-celebrates-sixteen-years/) - Anniversaries are exciting at the best of times and TMIC’s 16th Anniversary is no exception! It is hard to believe that 16 years have passed since Angela bought the TMIC business from Invetech and grew and developed it to what it is today. The staff enjoyed a special treat to celebrate this great event. We
- [Party Time Again – TMIC Celebrates Wesley’s Milestone Birthday](https://market-intelligence.com.au/party-time-again-tmic-celebrates-wesleys-milestone-birthday/) - In true TMIC style, we all joined together at the Waterworks Hotel, Botany to enjoy a delicious lunch in celebration of Wesley hitting 60 and cruising. Being an avid MX5 fan there were many good motoring puns and lots of laughs. We wish Wes good health and happiness for the years ahead.
- [Fabulous at 40 – TMIC Celebrates Patty’s Milestone Birthday](https://market-intelligence.com.au/fabulous-at-40-tmic-celebrates-pattys-milestone-birthday/) - The boardroom received a makeover and we gathered to enjoy lunch and to celebrate Patty’s 40th birthday. Many of us also attended Patty’s celebrations with her family and friends and a good time was had by all. We wish Patty all the best for the years ahead of her.
- [Kris Kringle](https://market-intelligence.com.au/kris-kringle/) - Well this was no quiet affair… We tried something new this year and much fun was had by all. Everyone bought three gifts and sneakily placed them in the boardroom. The first round saw us all receiving one gift each which we unwrapped and were able to keep. The second round saw us all throwing
- [Christmas Cruisin’ TMIC-style](https://market-intelligence.com.au/christmas-cruisin-tmic-style/) - Perfect weather, perfect location, who could ask for more?! All TMIC staff and their partners were treated to an afternoon of cruising around the beautiful waters of Sydney Harbour on a catamaran named Morpheus. As if the view and the company weren’t enough, Angela organised for us to enjoy some laser clay shooting which everyone
- [Operation Christmas Child](https://market-intelligence.com.au/operation-christmas-child/) - Our newly formed SHWE committee encouraged us all to donate either money or gifts to this fantastic cause. For 20 years Samaritan’s Purse have been delivering shoeboxes filled with goodies to children across the globe who would otherwise not receive anything at Christmas. We sent a total of 9 boxes and they were sent to
- [Melissa Daniels – Promoted to Office Manager, TMIC](https://market-intelligence.com.au/melissa-daniels-promoted-to-office-manager-tmic/) - Melissa gave us a reason to celebrate at the end of September when she was officially promoted to the position of Office Manager. Melissa has been with the company since 1998 as the go-to-girl for just about anything the office requires, we were all happy to see her take up this role.
- [TMIC Staff Step Up to Support Steptember](https://market-intelligence.com.au/tmic-staff-step-up-to-steptember/) - A number of our TMIC staff put on their walking shoes to get behind Steptember with a month of walking 10,000 steps per day to raise funds to support those living with cerebral palsy. Three teams were created with The Southern Belles (Mel, Mary, Erika and Kylie), The TMIC Transformers (Wes, Roy, Rex and Michael)
- [TMIC - Annual Bowling Tournament 2015](https://market-intelligence.com.au/tmic-annual-bowling-tournament-2015/) - On 10 September 2015 the team set off for Manhattan Superbowl at Mascot for our annual ‘friendly’ bowling tournament. We had four teams of four: Unbowlievables, Alleygators, Ebowla and The Bowling Stones. Over a few social drinks and some tasty finger food, the competition got serious. The Unbowlievables, enthusiastically led by Maria O came a
- [Carol Lees - Final Words on Leaving TMIC](https://market-intelligence.com.au/carol-lees-final-words-on-leaving-tmic/) - Carol Lees left TMIC at the end of August after 19 years with the company. As one of the original staff members, she will be sorely missed. We gave her the opportunity to tell us about her journey with the company and a little bit about the journey after. Do you remember your first day?
- [One Year On…. Still Going Strong](https://market-intelligence.com.au/one-year-on-still-going-strong/) - Here at TMIC we are encouraged to keep our bodies and minds fit. For over a year now we have been training on a Tuesday afternoon and there are still about 8-10 of us who regularly attend the weekly work out. We have acquired a good range of equipment to keep us moving and our
- [TMIC Welcomes Two New Team Members](https://market-intelligence.com.au/tmic-welcomes-two-new-team-members/) - Mei Fen Chaim Mei Fen has a Chinese Malaysian ethnic background and graduated from Monash University in Melbourne with a Bachelor of Science (Hons.) majoring in Statistics and Applied Mathematics. She started her market research journey in Auckland, New Zealand. Over the years she has gained extensive experience and expertise in the Market Research
- [TMIC Offsite Strategy, Wollongong, July 2015](https://market-intelligence.com.au/tmic-offsite-strategy-wollongong-july-2015/) - On Sunday, 26 July 2015 we car pooled our way down to Wollongong and met for a lovely lunch at North Beach Pavilion Restaurant overlooking North Wollongong Beach. The weather was spectacular and the food plentiful and delicious. Returning to Novotel, North Wollongong to check in and begin the first of our strategy sessions, "Looking
- [Celebrating 10 Years of Service – Mary Sideratos](https://market-intelligence.com.au/celebrating-10-years-of-service-mary-sideratos/) - Mary celebrated 10 years with TMIC in July. Over these years she has been an enthusiastic and energetic member of the team as well as a champion for Customer and Employee Research and the TMIC Segmenter®. The whole team enjoyed a Yum Cha lunch to help celebrate this special event. We would like to congratulate
- [TMIC gets 15 seconds of fame on Channel 9 News](https://market-intelligence.com.au/tmic-gets-15-seconds-of-fame-on-channel-9-news/) - On Monday, 15 June 2015 The Market Intelligence Co. featured in a news report for Channel 9 News. Reporting on our Mystery Traveller project, the story included a brief interview with Wesley Hill who gave an overview of the aim and benefits of using mystery shoppers to gather intelligence on the cleanliness of public transport
- [TMIC is the New Black!](https://market-intelligence.com.au/tmic-is-the-new-black/) - The Market Intelligence Co. (TMIC) conducts "Mystery Passenger" research for Melbourne Transdev (Buses). See following link with article from The Age: Public transport spies are the new black - The Age Victoria news article
- [Welcome Rowan Gibson to the TMIC Team](https://market-intelligence.com.au/welcome-rowan-gibson-to-the-tmic-team/) - Rowan Gibson hales from NZ where he achieved a Bachelor Degree in Economics and Marketing. Rowan worked as a researcher in Auckland for AA Insurance/Suncorp Metway for two years before moving to Australia in late 2010 where he worked as Research Analyst for Orima Research. During this time he specialised primarily in quantitative social research
- [TMIC Turns 15 and its Cause for a Celebration!](https://market-intelligence.com.au/tmic-turns-15-and-its-cause-for-a-celebration/) - 16 March 2015 – 15 years ago Angela took her vision, creativity and corporate know-how out on her own and proceeded to develop and grow her successful business into what it is today. Initially with a small team, the company has since grown to 20 in-office staff, a large pool of professional interviewers, an even
- [The Market Intelligence Co. (TMIC) Celebrates its 500th b2b NPS® Survey this Month!](https://market-intelligence.com.au/the-market-intelligence-co-tmic-celebrates-its-500th-b2b-nps-survey-this-month/) - Consolidating our status as the NPS® experts in business-to-business and industrial customer markets in Australia and New Zealand. Robust benchmarking based on our 7-year history of measuring NPS® in these types of markets, including for specific industry sectors/verticals. In addition, we have benchmarks for enterprise in Australia for: internal customer/corporate functions NPS® employeeNPS®.
- [Meet the TMIC Team – the Inside Scoop on Anne Vogt](https://market-intelligence.com.au/meet-the-tmic-team-the-inside-scoop-on-anne-vogt/) - This is the second in our series of TMIC team interviews with Anne Vogt, Senior Consultant Q: Your background is in Engineering & Business Economics. And you have been with TMIC for over 20 years. What drives your ongoing dedication to this business?A: The people I meet and the variety in projects, most of which
- [Birthday Celebration as TMIC Achieves 15 Years](https://market-intelligence.com.au/birthday-celebration-as-tmic-achieves-15-years/) - On 16 March, 2015 TMIC will be celebrating 15 years in business, operating as The Market Intelligence Co. (a business which grew out of Invetech's Market Intelligence Division). During this period TMIC has grown in excess of 200%, to service the requirements of its increasing client and/or projects base. This growth has been attributable to
- [Office Expansion](https://market-intelligence.com.au/office-expansion/) - We have recently expanded our relatively new office space to accommodate our growing team.
- [TMIC Transport Team Expands](https://market-intelligence.com.au/tmic-transport-team-expands/) - The TMIC Transport Team continues to grow in response to various opportunities that have arisen from the original Transport Cleaning Services Contract, which is also ongoing. Internally, the transport portal team has grown to over 5 TMIC consultant staff members almost solely focused on transport projects to keep everything on track in response to client
- [Triple Birthday Celebration takes the Cake!](https://market-intelligence.com.au/triple-birthday-celebration-takes-the-cake/) - Our TMIC staff enjoyed a boardroom lunch and cake in celebration of three of our special team members whose birthdays lined up nicely in early February. Wesley Hill (8 February), Carol Lees (9 February) and Anne Vogt (10 February) gave us cause to sing up loud and we wish them many happy returns.
- [Anne Vogt is now a True Blue, Ridgie Didge, Aussie Sheila!](https://market-intelligence.com.au/anne-vogt-is-now-a-true-blue-ridgie-didge-aussie-sheila/) - On Australia Day, 26 January 2015 one of our long term staff members took the plunge and became an Australian citizen. Many of these ceremonies are held around Australia by various different councils. Anne was naturalised along with a number of expats from 31 different countries. Sadly the weather was not at its best so
- [A New Member on the TMIC Transport Team](https://market-intelligence.com.au/a-new-member-on-the-tmic-transport-team/) - We are delighted to welcome a new addition to our rapidly expanding TMIC family. Debbie Krigstein has recently joined us as a Senior Analyst. Debbie has spent the last 13 years in the NSW Department of Education & Communities working in school administration at a local high school and in distance education. Her broad career
- [Mel’s 40th Birthday](https://market-intelligence.com.au/mel-s-40th-birthday/) - One of TMIC’s long term family members enjoyed a milestone birthday this year. The lovely Melissa Daniels gave us all areason to party when she turned 40 with style and class. With a bit of bling on, we helped Mel celebrate her special birthday and all enjoyed great food and great company. The lolly bar…
- [TMIC Staff Christmas Party](https://market-intelligence.com.au/tmic-staff-christmas-party/) - TMIC would like to thank all of our clients, interviewers, family and friends for their continuous support throughout the past year. We had a busy year and we are looking forward to what 2015 has in store for us. For our staff Christmas party we had the perfect weather and the perfect location for a
- [Keeping Fit TMIC-Style](https://market-intelligence.com.au/keeping-fit-tmic-style/) - A number of our TMIC staff have been enjoying regular Tuesday afternoon ‘bash-up-a-workmate’ for fitness sessions, otherwise known as boxing. Angela, Maria O, Wesley, Patty, Erika, Mel, Rex, Mary and Kerry are quite the veterans now with some guest appearances from other staff when they get the time. We have been most “grateful” to Lee
- [TMIC has Lots of Interesting and Exciting News to Report this October!](https://market-intelligence.com.au/tmic-has-lots-of-interesting-and-exciting-news-to-report-this-october/) - In mid October Angela attended the inaugural ESOMAR B2B Research Forum in Atlanta Georgia, USA. There were some 50 delegates from 10 different countries and Angela was the only delegate attending from Australia. The conference theme was: "Leading-Edge Research for B2B Marketing Excellence". Angela enjoyed the conference overall with some good papers presented but found
- [Sarah's Baby Shower](https://market-intelligence.com.au/sarah-s-baby-shower/) - As the resident blog writer, I'd like to share some pictures with you from the fantastic baby shower that Angela and the TMIC team threw for me. What a brilliant day! We enjoyed beautiful food supplied by Angela, gorgeous cupcakes homemade by Michael and hilarious baby shower games created by Kerry. Not only did the
- [Another Brilliant Bowling Bonanza!!!](https://market-intelligence.com.au/another-brilliant-bowling-bonanza/) - Four teams, four captains, great food and lots of laughs ... thanks to Angela for a fantastic night out this week. Who would have thought an innocent night of bowling could get so competitive!? Along with the excitement of the tournament, we also nearly had a medical emergency with Maria Orsaris almost choking on a
- [Strategising Amongst the Vineyards](https://market-intelligence.com.au/strategising-amongst-the-vineyards/) - This year's TMIC Strategy Session was held in the picturesque surroundings of the Hunter Valley. We were lucky enough to stay in the gorgeous Crowne Plaza villas, in the heart of the infamous vineyards. On Day 1 the team gathered for a gorgeous lunch at Hope Estate Restaurant followed by some wine tasting at Hope
- [Charlie's Angels: Adventure of a Lifetime](https://market-intelligence.com.au/charlie-s-angels-adventure-of-a-lifetime/) - As some of you are aware, our recently retired colleague, June Coleman participated in the Annual Variety B-B Bash which ran from 8th – 17th August. The Variety Bash is a charity motoring event held every year which focuses on the fundraising efforts by hundreds of supporters of Variety. All money raised helps children who
- [James' MBA Graduation](https://market-intelligence.com.au/james-mba-graduation/) - James Sowden recently completed a Master of Business Administration with sub-majors in Strategic Management and Strategic Marketing. On the day, their speaker was Mr Jack Curtis who spoke about the dynamic nature of business as he traced his career path from a Sydney-based law firm to one based in New York, then to Goldman Sachs,
- [Farewell to June](https://market-intelligence.com.au/farewell-to-june/) - In other news, after nearly 7 years, June Coleman will be retiring at the end of July to travel the globe and spend more time with family and friends. However, she will still assist TMIC from time to time with executive interviewing, so luckily wewon't lose her altogether! We wish June all the best in
- [Baby on the Way](https://market-intelligence.com.au/baby-on-the-way/) - In other exciting news, Sarah is expecting her first baby with her partner, Peter. They are due early October and couldn't be more excited! Sarah's bump is coming along nicely and they cannot wait to meet the new addition to the family! The TMIC team are also looking forward to a new little mascot in
- [New Member of the TMIC Family](https://market-intelligence.com.au/new-member-of-the-tmic-family/) - We are delighted to announce a new addition to the TMIC employee team. Kerry Moss recently joined the Field and Coding department. Kerry has a Bachelor of Science (Psych), Graduate Diploma of Counselling and Cert IV in Training & Workplace Assessment. She has a diverse professional background having worked in both legal and medical administration
- [TMIC is Another Year Older!](https://market-intelligence.com.au/tmic-is-another-year-older/) - TMIC recently celebrated the company's 14th birthday in March by throwing a Friday night BBQ for employees, family and friends. Not only was the night a great birthday celebration but also a chance for us to show off our fabulous new office to our loved ones. A great night was had by all. We hope
- [TMIC has a New Team Member](https://market-intelligence.com.au/tmic-has-a-new-team-member/) - Our ever-expanding team has welcomed another addition to the family. Anne Penhey has recently joined us in the position of Project Secretary. Anne worked at John Fairfax & Sons in the photographic department as an Administration Assistant followed by 16 years at Australian Consolidated Press. After that she joined Grace Bros. in their Recruitment/Learning &
- [Angela and Wes Attend the AMSRO Leaders Forum 2014](https://market-intelligence.com.au/angela-and-wes-attend-the-amsro-leaders-forum-2014/) - The theme for this year's AMSRO Leaders Forum was 'Our Vision, Our Future' which encourages members to share their ideas and expertise to 'work together to promote and protect our industry and the key role market and social research plays in shaping our nation'. There were quite a few key speakers including Olympic gold medallist
- [Relocation of TMIC Office](https://market-intelligence.com.au/relocation-of-tmic-office/) - We are proud to announce the relocation and expansion of our office. Although TMIC has moved to a larger space, the premises is still within the beautifully serene surroundings of The Lakes Business Park in Botany. Our new address is: The Lakes Business Park - Level 1, 4A Lord St, Botany NSW 2019. We welcome
- [TMIC Finds a New Home!](https://market-intelligence.com.au/tmic-finds-a-new-home/) - We are proud to announce the relocation and expansion of our office. TMIC has moved into a larger space to accommodate our ever growing team! Luckily we have not moved far from our much loved old premises which accommodated many of our staff for the last 14 years. We are still in the same gorgeous
- [Angela, Mel and Mansi's Trip](https://market-intelligence.com.au/angela-mel-and-mansi-s-trip/) - Angela and Mel joined Mansi to celebrate her sister in law's wedding whilst in India. We have included some pictures of the three gorgeous ladies in their beautiful sarees and also a couple of photographs during their visit to various famous monuments. Before the wedding a 'bangles ceremony' is held which involves the bride wearing red and
- [TMIC Birthday Celebrations](https://market-intelligence.com.au/tmic-birthday-celebrations/) - The last couple of months have brought many a birthday celebration at TMIC headquarters. October birthdays included Angela, Maria Orsaris, Sarah and Terri. Most recently though, both Mansi and Mary reached particularly special milestone birthdays in November which caused for some serious celebrations! Happy birthday Mary and Mansi!
- [Two New TMIC Team Members](https://market-intelligence.com.au/two-new-tmic-team-members/) - TMIC is expanding! We recently welcomed two new members into the family – Michael Hughes and Rex Song. Michael joins the TMIC Field and Coding department as Senior Analyst having previously specialised in managing availability and creating rosters for a team of casual theatre employees. This skill set was utilised to meet the varying labour
- [Angela's ESOMAR Conference in Istanbul](https://market-intelligence.com.au/angela-s-esomar-conference-in-istanbul/) - Angela recently attended the ESOMAR conference in Istanbul. ESOMAR is an organisation for encouraging, advancing and elevating market research worldwide. Below is an overview from the ESOMAR website regarding this year's Congress. Market and social research is at a cross roads – while old methods are still with us, new methods are appearing almost daily,
- ["Thor's Slammers" Team Take Out TMIC Bowling Title - "Battle of the Super Heroes 2013"](https://market-intelligence.com.au/thor-s-slammers-team-take-out-tmic-bowling-title-battle-of-the-super-heroes-2013/) - The infamous TMIC bowling night has come and gone! A bit of friendly competition never goes astray in the TMIC office with each team given a super hero name to get the party started! We had Batman's Bowlers in one lane, we had Thor's Slammers in another and we had Catwoman's Claws in the third
- [Mel's 15 Year Anniversary with TMIC](https://market-intelligence.com.au/mel-s-15-year-anniversary-with-tmic/) - Our lovely Ms Melissa Daniels recently celebrated 15 years with TMIC! Mel was only a spring chicken when she began working with the company, startingout in the area of word processing and report production. She soon moved on to Team Secretary and Office Administrator. Mel has always been an integral and popular member of the
- [A Message From June - Re: 2013 Variety Bash](https://market-intelligence.com.au/a-message-from-june-re-2013-variety-bash/) - I've just returned from an adventurous, exciting and fun filled NSW Variety Bash driving a 1968 Toyota Crown from Bankstown to Ballarat via Nyngan, Tibooburra, Cameron Corner, Innamincka, Birdsville, Leigh Creek, Peterborough, Mildura and Horsham. We dressed in rock & roll skirts as Laverne & Shirley, our car - No 11, drove through running creeks,
- [TMIC's 2013 Offsite Strategy Session](https://market-intelligence.com.au/tmic-s-2013-offsite-strategy-session/) - This year's offsite strategy session brought us to the beautiful location of Lake Macquarie. Our two day conference was held at Rafferty's, a resort nestled amongst the trees on a quite bay of Cam's Wharf. The area surrounding the resort was traditionally known as Galgabba Creek, which means "a good place to rest". Even though the
- [Anne Attends CeBIT Australia 2013](https://market-intelligence.com.au/anne-attends-cebit-australia-2013/) - Anne recently attended CeBIT Australia 2013, the annual exhibition on business technology solutions in Sydney's Convention & Exhibition Centre, with a two-fold mission: 1. to learn more about specific ICT technology relevant to one of TMIC's current market research projects 2. to look at ways we can improve our internal business processes and communications with
- [Meet the TMIC Team](https://market-intelligence.com.au/meet-the-tmic-team/) - From time to time we will be sitting down with one of TMIC's team members for our new questions and answers blog segment.TMIC's MD, Angela Orsaris, was kind enough to be our first interviewee. The questions put forward were provided by various TMIC team members.We recently spoke with Angela to find out what makes her
- [TMIC Cleans Up on RailCorp Tender](https://market-intelligence.com.au/tmic-cleans-up-on-railcorp-tender/) - Transport Cleaning Services – a public subsidiary of RailCorp, has appointed The Market Intelligence Co. (TMIC) as Independent Verifier to monitor levels of cleanliness on trains and key stations across the rail network. The information provided by TMIC will be used to assess whether new standards in cleanliness have been met resulting in visible improvements
- [AMSRO Leaders Forum](https://market-intelligence.com.au/amsro-leaders-forum/) - Angela recently attended the 2013 AMSRO Leaders Forum, held at The Byron Resort and Spa. Each year, AMSRO holds a Leaders' Forum which is open only to AMSRO members and is held in a different place every year. It offers members an opportunity to network, and the ability to discuss major challenges facing the market
- [The Easter Bunny Visits TMIC](https://market-intelligence.com.au/the-easter-bunny-visits-tmic/) - A few members of the TMIC team have been on strict juicing diets over the last few weeks. Nothing like the cheeky Easter Bunny to nip that in the bud! Angela has spoiled us this year with an abundance of Lindt tasty treats ... In honour of Easter we have included a Lindt chocolate
- [Merry Christmas from the TMIC Team](https://market-intelligence.com.au/merry-christmas-from-the-tmic-team/) - TMIC would like to wish everyone a very safe and happy Christmas! Thank you to all our clients, suppliers, interviewers, family and friends who supported us throughout 2012. What a busy year it was! Here's to another prosperous and successful year ahead!Not only was the TMIC team recently treated to a delicious Christmas lunch at
- [Cupcake Heaven](https://market-intelligence.com.au/cupcake-heaven/) - One of TMIC's clients rewarded TMIC staff at the end of a project with an enormous box of scrumptious cupcakes. If truth be known, they did not last long! Unfortunately the week we received the cakes coincided with Mary's diet week but even Mary could not resist temptation as she graciously devoured one of the
- [Congratulations to Dematic](https://market-intelligence.com.au/congratulations-to-dematic/) - We recently celebrated with Dematic who achieved TMIC’s top 2012 ACE score for excellence in customer engagement. Congratulations to all staff and management at Dematic for being such a customer focused organisation!
- [TMIC now has 2 Senior Consultants Certified as NPS® Associates](https://market-intelligence.com.au/tmic-now-has-2-senior-consultants-certified-as-npsr-associates4/) - We are proud to announce that a second of our senior researchers has become a Net Promoter® Certified Associate having passed the exam with a very impressive score indeed! Congratulations!
- [This Year's Strategy Session/Host a Murder Event!](https://market-intelligence.com.au/this-years-strategy-sessionhost-a-murder-event/) - Following on from our last blog and as promised, we have provided some (rather scary) photographs from our strategy session which was held at Camden Valley Inn, Camden Park. Not only did the two day event provide us with a forum to discuss our commitment to developing strategic initiatives of the company but we also
- [TMIC now has 2 Senior Consultants Certified as NPS® Associates](https://market-intelligence.com.au/tmic-now-has-2-senior-consultants-certified-as-npsr-associates/) - A second of our senior researchers has become a Net Promoter® Certified Associate, having passed the final exam with flying colours. Net Promoter Score®, Net Promoter®, and NPS® are trademarks of Satmetrix Systems Inc., Bain & Company and Fred Reichheld.
- [TMIC now on DHS Panel](https://market-intelligence.com.au/tmic-now-on-dhs-panel/) - We are pleased to announce our successful appointment to a third Government research panel - the Department of Human Services (DHS).The DHS is committed to achieving world's best practice in the design and delivery of family, health, education, employment and financial programs, benefits and services to the Australian community and TMIC is looking forward to
- [TMIC 2012 Strategy Session](https://market-intelligence.com.au/tmic-2012-strategy-session/) - This year's two day offsite strategy session will be held at the Camden Valley Inn, Camden Park. For those of you who don't know, the area now known as Camden was originally at the northern edge of land belonging to the Gandangara people of the Southern Highlands who called it Benkennie, meaning 'dry land'. Explorers
- [Angela's European Getaway](https://market-intelligence.com.au/angelas-european-getaway/) - For your viewing pleasure we have included some great pictures of Angela on her European holiday last month. Highlights included jet skiing at the island of Kos in Greece, attending a wedding in Belgium and the eye opening experience of walking through Amsterdam's colourful red light district. Angela was able to also spend quality time
- ['Strike Force' Takes the Trophy](https://market-intelligence.com.au/strike-force-takes-the-trophy/) - The TMIC team was recently treated to an afternoon of bowling, some scrumptious snacks and errrr... (how can I put this?) ...slight competitiveness from specific team members, not mentioning any names of course... Angela! Split into three groups, we were asked to nominate a name for each of the teams, and so, 'Strike Force', 'Thor'
- [TMIC awarded place on two Government panels](https://market-intelligence.com.au/tmic-awarded-place-on-two-government-panels/) - The Market Intelligence Co. is pleased to announce that we have been appointed to two Government research panels. At a State level:We have been approved by NSW Government Finance & Services for entry on to the panel for the provision of market research services under the service delivery category (includes service strategy development and planning,
- [Net Promoter® Certification](https://market-intelligence.com.au/net-promoterr-certification/) - Angela is now a certified Net Promoter® Associate, having successfully completed the Net Promoter® Customer Loyalty Certification course and exam.
- [TMIC's field team has hit an all time high!](https://market-intelligence.com.au/tmics-field-team-has-hit-an-all-time-high/) - TMIC have just completed over 13,000 telephone interviews with tradesmen in Australia within a 4 week period.
- [New Senior Researcher added to the TMIC team](https://market-intelligence.com.au/new-senior-researcher-added-to-the-tmic-team/) - Wesley Hill has joined TMIC as a Senior Consultant. Wesley has vast experience across a wide range of research methodologies, projects and industry sectors. We welcome his expertise and capabilities.
- [TMIC Welcomes a New Senior Consultant - Wesley Hill](https://market-intelligence.com.au/tmic-welcomes-a-new-senior-consultant-wesley-hill/) - The Market Intelligence Co. is pleased to announce that seasoned researcher Wesley Hill has joined the organisation as Senior Consultant. Wesley has over 20 years research experience gained whilst working in advertising and communications research, market research and more recently Government and social research. Areas of specialisation include NPD, market segmentation and demand estimation, communications
- [Angela Takes a Bite out of the Big Apple](https://market-intelligence.com.au/angela-takes-a-bite-out-of-the-big-apple/) - Moving on from North of Brisbane and straight into the centre of Broadway... Angela recently returned from New York where she attended the Net Promoter® Associate Certification Course. The curriculum featured 'real-world case studies, insightful lectures, and thought-provoking roundtable discussions' over a three day period. The training course was followed by an intensive two hour
- [Angela Attends the AMSRO Leaders' Forum in Coolum](https://market-intelligence.com.au/angela-attends-the-amsro-leaders-forum-in-coolum2/) - Angela recently joined fellow industry leaders at the AMSRO Leaders' Forum which was held at The Hyatt Regency, Coolum, Queensland on Thursday 22 March and Friday 23 March. The forum, held in a different location each year, is open to AMSRO members and aims to provide a platform for attendees to network and learn about
- [Happy New Year from the team at TMIC!](https://market-intelligence.com.au/happy-new-year-from-the-team-at-tmic/) - Happy New Year from the team at TMIC! We hope you all had a memorable end to 2011 and wish you all the best for the year that lies ahead. January and February has already proven to be a busy start to the new year for TMIC (hence the New Year blog being written in
- [Seasons Greetings from all at TMIC!](https://market-intelligence.com.au/seasons-greetings-from-all-at-tmic/) - Thank you to all of our clients, interviewers, family and friends for their continuous support throughout the year; and what a busy year it was! Here's to another successful and exciting year ahead. All the best to everyone for 2012! We hope you all have a wonderful holiday surrounded by lots of laughter and love!
- [Happy Birthday Erika!](https://market-intelligence.com.au/happy-birthday-erika/) - Happy Birthday Erika! To start off this edition of the TMIC blog, we would firstly like to wish Erika a very happy (milestone) birthday for 8th of September. Erika enjoyed a weekend getaway in Melbourne attending the Tutankhamun and the Golden Age of the Pharaohs exhibition at Melbourne Museum which showcases a dazzling
- [Welcome Mansi Bhasin](https://market-intelligence.com.au/welcome-mansi-bhasin/) - TMIC WELCOMES A NEW TEAM MEMBER TMIC is delighted to announce the newest recruit to join our ever-growing family - Mansi Bhasin. Mansi holds a bachelor degree from Delhi University, with specialisation in Education. She also has a diploma in German from Max Muller Bhavan and a PR & Advertising certificate from YMCA, New Delhi.
- [Segmenter reporting E-tool](https://market-intelligence.com.au/segmenter-reporting-e-tool/) - Next generation of the dynamic Segmenter reporting E-tool is now available, with increased processing speed and capacity!
- [TMIC Celebrates its 10th Anniversary](https://market-intelligence.com.au/tmic-celebrates-its-10th-anniversary/) - We are delighted to announce The Market Intelligence Co. celebrated its 10th birthday on 16th March! The company, which was originally part of Invetech (and in operation since 1989) was formed in March 2000 through a management buyout. We would like to thank all of our clients, family and friends for their unconditional support throughout
- [I-MED Network clinics really value their customers](https://market-intelligence.com.au/i-med-network-clinics-really-value-their-customers/) - TMIC recently completed a large “customer” satisfaction project for the I-MED Network, Australia’s largest private diagnostic imaging network. This involved over a thousand interviews with doctors (Specialists and GPs) and almost 3,000 interviews with patients, across 30 of the I-MED Network clinics nationally. At an overall level the I-MED clinics surveyed are performing extremely well
- [Happy New Year from TMIC!](https://market-intelligence.com.au/happy-new-year-from-tmic/) - The team at TMIC would like to wish everyone a very happy new year! We hope you had a fantastic festive season and wish you all the best for a prosperous and healthy 2011! On a social and celebratory note, November and December 2010 treated us well here in the TMIC office. We celebrated Melbourne
- [Angela attends ESOMAR Congress in Athens](https://market-intelligence.com.au/angela-attends-esomar-congress-in-athens/) - A few weeks ago I had the privilege of attending the ESOMAR congress: ‘ODYSSEY 2010 - The Changing Face of Market Research', in Athens, Greece. The congress provided a wonderful opportunity to meet some very interesting and successful people and to see how our industry is facing the challenges and opportunities beyond 2010, on a
- [Market Intelligence Co. at the Bellachara boutique hotel](https://market-intelligence.com.au/market-intelligence-co-at-the-bellachara-boutique-hotel/) - TMIC Offsite Strategy Session This year The Market Intelligence Co. held its annual ‘Strategy Session' at the Bellachara boutique hotel in the beautiful surroundings of Gerringong on the 25th and 26thof July. For those of you not familiar with the area, Gerringong is a town located about 10 minutes south of Kiama in the
- [Congratulations to Mary Sideratos](https://market-intelligence.com.au/congratulations-to-mary-sideratos/) - A big A big congratulations to Mary Sideratos who has been promoted to the role of Senior Consultant within TMIC. Over the past 5 years, Mary has proved herself to be an integral part of the TMIC team; having been responsible for the development and implementation of our e-tool suite of offerings including the Segmenter.Mary
- [We are 10!](https://market-intelligence.com.au/we-are-10/) - We are delighted to announce that TMIC will be celebrating its 10th Anniversary on the 16th of March. Planning for internal celebrations is well underway and we are looking forward to another exciting and fruitful decade. A big thank you to all our wonderful clients, family and friends for all of their support over the
- [New to Sydney, new to TMIC!](https://market-intelligence.com.au/new-to-sydney-new-to-tmic/) - We have a new member of the team, Nicola Outten, who has recently joined us from London. Nicola’s last role was at the Central Office of Information where she was a senior research manager commissioning research for a wide range of government departments from the Health and Safety Executive through to the Army. Nicola has
- [A socialising team](https://market-intelligence.com.au/a-socialising-team/) - We've been rather spoilt recently with a number of social events in the calender. Angela's birthday and bowling We all went bowling to celebrate Angela's recent birthday. A great night was had by all with Maria winning the Tenpin trophy for the highest score in 2 rounds of bowling. Maria &
- [Angela Holidays in Europe](https://market-intelligence.com.au/angela-holidays-in-europe/) - Our Managing Director Angela just got back from a 4 week European holiday and judging by her tan and photos she had a terrific time. She visited Greece where she caught up with her family on the islands of Kos and Nisyros (see picture below of Angela checking a report under a fig tree by
- [Rise in Business Confidence and Spending](https://market-intelligence.com.au/rise-in-business-confidence-and-spending/) - We've noted an increase in business confidence and spending over the past 2-3 months. As a result we're looking for new staff. If you are an experienced researcher (both qual and quant), please contact us on: ao@market-intelligence.com.au
- [Sustainability](https://market-intelligence.com.au/sustainability1/) - What does sustainability mean to your business? It's an interesting question and one that is top of mind for many of our clients. Across a number of different market studies that we have conducted over the past 12 months, it is surprising to see how many respondents (often in senior positions within their company) did
- [Wedding News at TMIC](https://market-intelligence.com.au/wedding-news-at-tmic/) - Our field and coding manager Maria finally got married in February. It was a beautiful day, followed by a fantastic honeymoon in the US. Maria & Paul Mary’s 10th wedding anniversary is coming up next week. Congratulations! (and yes the kids will be spending the night at Grandma’s).
- [Why Customer Satisfaction/Loyalty is Even More Important in the Current Economic Environment](https://market-intelligence.com.au/why-customer-satisfactionloyalty-is-even-more-important-in-the-current-economic-environment/) - In our 20 plus year history, we've noticed that companies who try to "save" money by cutting their spend on customer satisfaction/loyalty/engagement research & measures, have suffered significantly more in trying to retain and win customers. 1. Current customers need even more looking after during these difficult times as your competitors are more keen and
- [A final word for the year …](https://market-intelligence.com.au/a-final-word-for-the-year/) - Wow, the end of another year! The older you get the quicker the years fly pass. Speaking of getting older … half of the girls at TMIC have had their birthdays since the last blog. Happy recent birthdays to Angela, Maria O, Terri, Mary, Maria R and almost there Melissa. The race that stops the nation was
- [Office Gossip](https://market-intelligence.com.au/office-gossip/) - Everyone loves a wedding! While Maria is preparing for her wedding, Pam has announced her engagement. We all love to hear good news! Congratulations girls. What gorgeous brides those two will be! But wait there’s more …. Congratulations to Melissa and Maria who recently celebrated their ten year anniversary with TMIC. More than half the office
- [TMIC Cement their Relationship](https://market-intelligence.com.au/tmic-cement-their-relationship/) - Angela (MD), Pam and Vanessa (Consultants) formed an eager threesome when they immersed themselves into the world of cement. The girls recently took part in the one day immersion session held by Cement Australia. Part of taking pride in our work is really getting to know our customers and what better way to get to know Cement Australia than throwing
- [Annual Strategy Offsite Seminar](https://market-intelligence.com.au/wow-the-end-of-another-year-the-older-you-get-the-quicker-the-years-fly-pass-speaking-of-getting-older-half-of-the-girls-at-tmic-have-had-their-birthdays-since-the-last-blog-happy-recent-birthdays-to/) - Those who know us well, know that we’re serious about our work but we know how to have fun … and that’s the best way to describe our recent annual Strategy Offsite 2 Day Seminar, which all staff attended. Hi Ho Hi Ho … it’s off to work we go … we merrily ventured to

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